Refund Policy for Fix Cleaning Services
At Fix Cleaning Services, we strive to deliver exceptional cleaning services that meet and exceed your expectations. However, we understand that there may be instances where you are not fully satisfied with our services or need to cancel an appointment. Our refund policy is designed to ensure fairness and transparency for both our clients and our team. Below are the detailed guidelines regarding refunds:
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### **1. Eligibility for Refunds**
Refunds may be issued under the following circumstances:
- **Cancellation Within Notice Period**: If you cancel a scheduled cleaning appointment within the required notice period (at least 24 hours in advance), you are eligible for a full refund of any prepaid amount.
- **Service Dissatisfaction**: If you are unsatisfied with the quality of our cleaning services, you must notify us within **24 hours** of the service completion. We will either:
- Send a team to re-clean the areas of concern at no additional cost, or
- Issue a partial or full refund, depending on the situation.
- **Service Not Rendered**: If Fix Cleaning Services fails to provide the scheduled service due to internal reasons (e.g., staffing issues, operational errors), you will receive a full refund.
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### **2. Non-Refundable Situations**
Refunds will not be issued in the following cases:
- **Late Cancellations**: If a cancellation is made less than 24 hours before the scheduled appointment, the late cancellation fee (50% of the service cost) is non-refundable.
- **No-Shows**: If our team arrives at the scheduled location and the client is not present, or if no prior notice of cancellation is given, the full cost of the service is non-refundable.
- **Recurring Service Cancellations**: If recurring services are canceled without providing the required 7-day notice, any prepaid amount for the upcoming service is non-refundable.
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### **3. Refund Process**
To request a refund, please follow these steps:
1. **Contact Us**: Notify our customer service team within 24 hours of the service completion (for dissatisfaction) or at the time of cancellation (for eligible cancellations). You can reach us via:
- **Phone**: [Insert Phone Number]
- **Email**: [Insert Email Address]
- **Online Portal**: Log in to your account on our website.
2. **Provide Details**: Include your name, contact information, service date, and a brief explanation of the reason for the refund request.
3. **Review and Approval**: Our team will review your request and may contact you for additional information if needed. Refunds are typically processed within **5-7 business days** of approval.
4. **Refund Method**: Refunds will be issued using the original payment method. If the original payment method is no longer valid, we will work with you to arrange an alternative refund method.
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### **4. Partial Refunds**
In some cases, a partial refund may be issued. For example:
- If only a portion of the service was unsatisfactory, we may refund a percentage of the service cost.
- If a rescheduling fee was applied, the remaining balance may be refunded.
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### **5. Exceptions**
We understand that certain situations, such as medical emergencies or extreme weather conditions, may require special consideration. If you believe your circumstances warrant an exception to our refund policy, please contact our customer service team, and we will review your case on an individual basis.
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### **6. How We Communicate Policy Changes**
Fix Cleaning Services reserves the right to update or modify this refund policy at any time. Clients will be notified of any changes via email or through our website. It is the client’s responsibility to review the policy periodically to stay informed.
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7. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don’t hesitate to reach out to us:
- **Phone**: [Insert Phone Number]
- **Email**: [Insert Email Address]
- **Website**: [Insert Website URL]
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At Fix Cleaning Services, your satisfaction is our priority. We are committed to resolving any issues promptly and fairly. Thank you for trusting us with your cleaning needs!
