**Company Cancellation Policy for Fix Cleaning Services**
At Fix Cleaning Services, we are committed to providing our clients with reliable, high-quality cleaning services. We understand that sometimes unforeseen circumstances may arise, requiring changes to scheduled appointments. To ensure a smooth and transparent process for both our clients and our team, we have established a comprehensive cancellation policy. This policy outlines the procedures, timelines, and any associated fees for canceling or rescheduling services. Please read the following details carefully to understand your responsibilities and our commitments.
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### **1. Cancellation and Rescheduling Procedures**
We value your time and ours, and we strive to accommodate your needs whenever possible. If you need to cancel or reschedule a cleaning appointment, please follow these steps:
- **Notification Requirement**: Clients are required to notify Fix Cleaning Services of any cancellations or rescheduling requests at least **24 hours** before the scheduled appointment time. This allows us to adjust our schedules and offer the time slot to other clients.
- **How to Notify**: Cancellations or rescheduling requests can be made via:
- **Phone**: Call our customer service line at [Insert Phone Number].
- **Email**: Send an email to [Insert Email Address].
- **Online Portal**: If you have an account with us, you can log in to our online portal to manage your appointments.
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### **2. Late Cancellations and No-Shows**
We understand that emergencies can happen, but late cancellations and no-shows impact our ability to serve other clients and our team’s schedule. Therefore, the following policies apply:
- **Late Cancellations**: If a cancellation is made less than **24 hours** before the scheduled appointment, a late cancellation fee of **50% of the service cost** will be charged.
- **No-Shows**: If our team arrives at the scheduled location and the client is not present, or if no prior notice of cancellation is given, the full cost of the service will be charged.
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### **3. Rescheduling**
We are happy to accommodate rescheduling requests as long as they are made within the required 24-hour notice period. Rescheduled appointments are subject to availability, and we will work with you to find a new time that suits your needs.
- **Rescheduling Fee**: If a rescheduling request is made less than 24 hours before the appointment, a fee of **25% of the service cost** may apply.
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### **4. Recurring Service Cancellations**
For clients who have signed up for recurring cleaning services (e.g., weekly, bi-weekly, or monthly), the following policies apply:
- **Advance Notice**: To cancel recurring services, we require a notice of at least **7 days** before the next scheduled appointment.
- **No Penalty**: If the 7-day notice is provided, no cancellation fees will apply.
- **Partial Cancellation**: If you wish to reduce the frequency of your recurring services (e.g., from weekly to bi-weekly), please notify us at least 7 days in advance, and we will adjust your schedule accordingly.
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### **5. Weather-Related Cancellations**
In the event of severe weather conditions (e.g., snowstorms, hurricanes) that make it unsafe for our team to travel, we will proactively reach out to reschedule your appointment at no additional cost. Similarly, if you need to cancel due to weather concerns, we will waive any cancellation fees.
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### **6. Refund Policy**
- **Cancellation Refunds**: If you cancel within the required notice period and have already paid for the service, you will receive a full refund.
- **Late Cancellation Refunds**: If a late cancellation fee is applied, the remaining balance (if any) will be refunded to you.
- **No-Show Refunds**: No refunds will be issued for no-show appointments.
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### **7. Exceptions**
We understand that certain situations, such as medical emergencies or family crises, may require special consideration. If you believe your circumstances warrant an exception to our cancellation policy, please contact our customer service team, and we will review your case on an individual basis.
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### **8. How We Communicate Policy Changes**
Fix Cleaning Services reserves the right to update or modify this cancellation policy at any time. Clients will be notified of any changes via email or through our website. It is the client’s responsibility to review the policy periodically to stay informed.
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### **9. Contact Us**
If you have any questions about our cancellation policy or need assistance with canceling or rescheduling an appointment, please don’t hesitate to reach out to us:
- **Phone**: [Insert Phone Number]
- **Email**: [Insert Email Address]
- **Website**: [Insert Website URL]
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At Fix Cleaning Services, we aim to provide flexibility and understanding while maintaining the efficiency of our operations. We appreciate your cooperation with our cancellation policy, which helps us continue delivering exceptional service to all our clients. Thank you for choosing Fix Cleaning Services!
